Sales and Ticketing Supervisor

Job Description

Sales and Ticketing Supervisor

Work Hours/Days: You will need to work are 28 hours per week excluding a lunch break of 1 hour worked over 4 days Monday to Sunday to cover the Box Office operating hours. As a children’s theatre our hours are mainly daytime. You will need to be available for weekend work (we are open Saturday and Sunday). You may need to work some additional hours, including evenings and weekends, and travel out of London when required (we operate a Time Off In Lieu, known as ‘TOIL’ system).

What would you be doing?
You will play an important role in delivering exceptional service to all of our visitors during their ticket booking process. You will be the first point of contact for all visitors in person, over the phone and online, representing us to every visitor as a welcoming, inclusive and inspiring space. It will be your responsibility to ensure high levels of data protection and discretion when handling sensitive customer data.

You will lead by positive example and set standards for the Ticketing team within a Supervisory role. As part of the Sales and Marketing department, and working closelywith the Operations team, this role will require someone who is people-focused, proactively helpful, and passionate about creating memorable experiences for all.

We want to help people achieve their potential while working at Polka. We prioritise our mental health and the culture of working at Polka by having regular team days to share and learn from each other and a range of social events. We invest in our people through training opportunities which help us learn and understand more about working together.

Deadline: 9am on Thursday 2 May 2024.
Interview: Wednesday 8 May 2024.
Ideal start date As soon as possible after that.

Phone for questions: 020 8543 4888

Polka’s commitment as an equal opportunities employer means we are keen to encourage applications from people of colour, people across the gender spectrum and people who self-identify as disabled, who are underrepresented in our sector.

Polka is funded by Arts Council England, London, registered charity number 256979.

Salary £24,000 per year pro rata (£19,200 for 4 days per week per year).
Application Process: For a Recruitment Pack with more information about who we are and what we're looking for in this role plus how to apply please visit our website We accept video/audio file if you prefer that to completing the application form.
Contact Email:
Employer: Polka Theatre
Hours: 4 days per week
Telephone: 020 8543 4888
Employer's Website:
Application Form:
Job Description File(s):
Additional Files:
020 8543 4888

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