The Volunteer & VS Coordinator will lead on coordination of public-facing staffing, primarily the recruitment and coordination of Polka’s newly formed volunteer scheme. Volunteers make up a large proportion of our Visitor Services team, ensuring visitors the best possible experience whether seeing a show or making use of other facilities at Polka. Supporting and working closely with the Visitor Services Manager and Head of Operations, you will ensure the Visitor Services team offer the highest standards of customer service. Volunteers will undertake a variety of roles across Visitor Services and we are keen to recruit volunteers who represent the full diversity of people in London. You will ensure each volunteer is trained, provided with clear information and supported. You will be ambitious in developing the volunteer scheme, with the aim of rolling it out across different areas of the organisation to provide new opportunities for volunteers. You will regularly act as Duty Manager when the theatre is open to the public, and deputise for the Visitor Services Manager when needed. You will work alongside your colleagues to ensure all areas are maintained and well-presented complying with health and safety, licensing regulations and company policies and standards. Polka recognises the fundamental role volunteers play in enabling the theatre to achieve its mission and therefore this role will suit someone who is outgoing, energetic, has a professional attitude and is passionate about volunteer work within an arts setting.