Communications Administrator for Wimblecomm

Job Description

Are you passionate about making a difference in your local community?

Are you passionate about your local community, interested in making a difference and have good IT skills?  Wimbledon Community Association is looking to recruit a new permanent part time Communications Administrator.

The job is currently being filled part time at 21 hours per week by a temporary member of staff.  We are looking to pay the equivalent of between £15 and £20 per hour depending on experience and skills.

We will consider applications from people wishing to work on contract but if you join us on our payroll we will, where appropriate, also offer a contribution to a pension scheme and 4 weeks holiday (pro rata).

We may consider splitting the role into two (or more roles) of less than 21 hours if candidates have suitable complementary skills and experience.

A covering email and supporting CV with your background, skills and experience should be sent to recruitment@wimbledoncommunity.org by no later than 5pm on Monday 29 January 2024.  If you wish to have an informal chat with our Chair of Trustees, David Hall please ring 07974 371812.  Interviews are currently scheduled for week commencing 5 February and 12 February.

WCA Job Description – Communications Administrator – December 2023

Job Role

Wimbledon Community Association (WCA) is looking to recruit a new Communications Administrator.

The primary function of the job is to manage, develop and maintain our website Wimblecomm, our socials (Facebook, X (Twitter), Instagram), and deliver monthly newsletters. Part of website maintenance includes daily publishing of events, regularly publishing: groups, venues/ spaces, job vacancies and blogs.  Alongside website maintenance, you’ll also be handling queries from community groups, venues and the general public about both the site and goings on in Merton. We also imagine the new candidate will contribute significantly to the development of the website as we look to upgrade it with our website developer.

 

The job is currently being filled part time at 21 hours per week.  We are looking to pay the equivalent of between £15 and £20 per hour depending on experience and skills.

We will consider applications from people wishing to work on contract but if you join us on our payroll we will, where appropriate, also offer a contribution to a pension scheme and 4 weeks holiday (pro rata).

We may consider splitting the role into two (or more roles) of less than 21 hours if candidates have suitable complementary skills and experience.

The member of staff will be provided with a laptop and phone and will be expected to work from home most of the time but will also be expected to attend meetings with trustees at their houses locally in Merton and attend events and meetings elsewhere from time to time.

 

We are an Equal Opportunities employer and are generally happy to be flexible on the time of the hours worked per week but most work will be undertaken during the normal working day.  There will be evening and weekend work, which can be flexible to work around your availability.

 

We are a small self-funded charity and are primarily reliant on a dividend from investments to support our work.

 

The charity is currently run by a small team of four trustees, two of whom have been serving the charity since 2012, one since the end of 2021 and one since November 2023.  We also have a website developer who provides a minimum of one day a month supporting the website.  All four      trustees share in some of the work and sometimes get actively involved in writing and recording pieces for the website and attending events depending on their availability as well as running the governance and finance functions.

 

The following outlines the main functions of the role:

 

  • Adding new content to the website – This is a key part of the role.  It is important to keep Wimblecomm an active website as perceived by Google, and also importantly providing fresh reasons for users to visit the site. It covers all aspects of the hub and includes providing copy (from team members and elsewhere) for the various functional and information pages e.g. resource pages on special issues (for example we previously maintained a section dedicated to COVID), membership pages, volunteering pages, introduction copy on What’s on Page, events, job-listings, blogs, FAQ pages and so forth.

Content is sourced from existing members and partners, prospective members leading to them being offered membership, Trustees, and the post holder will also have to source and create content.             

  •  Technical website management – there will be a need to spot any problems such as broken links and other issues and resolve these with the website developer as necessary.  This means continuous review of the website to ensure a positive user experience and trouble-shooting, flagging up issues and tracking/monitoring/reporting their resolution. The site relies on many plug-ins, which can lead to conflict in how they interact with each other so it will be important to keep a record of current and new plug-ins.
  • Administration – this involves ensuring that membership records are kept up to date eg amending contact details, ensuring the correct plan is applied.  The postholder will be expected to maintain the membership database/records, renewals of memberships, making sure membership plans and policy documents are up to date/in line with latest policy, updating membership information on the website and auditing subscriptions on the website etc.
  • Website development– In this role, you’ll be responsible for revamping and enhancing our website alongside our website developer to improve user experience and functionality. Your primary focus will be on creating an engaging and user-friendly platform by implementing modern design elements, optimising navigation, and ensuring seamless functionality across various devices.
  • Social Media – we have a very active presence on X (formerly Twitter), Instagram, Facebook and increasingly on LinkedIn.  The postholder will be expected to give time each week posting new material, and reposting from partners and members where appropriate.  Further activity on other social media channels should be explored and used where appropriate.       
  • Member engagement and recruitment – Wimblecomm currently has around 60 venue members and 45 community group members.  Part of the role will be to recruit new members.  There will also be a substantial amount of work dealing with member queries, obligations and issues.

There have been various initiatives over the years such as setting up an e-bulletin, Facebook  forum, online forum, newsletter, ‘Connect’ Webinars and regular meetings in person / on email / phone / Zoom with existing and new members.  Surveys have also been issued to members. The role will require the postholder to develop their own approach to ensure there is regular engagement with members.

  •  Subscriber engagement – Wimblecomm currently has 187 subscribers to its monthly newsletter. Subscribers include venues, groups and the general public. The post holder will be required to write and send out a monthly newsletter which includes: updates from within the community, advice about health and wellbeing, spotlighting community groups and venues and updates on what on.
  • Launching new initiatives – these will change from time to time depending on circumstances (for example we developed a Covid hub early during lockdown). Other new sections may need to be added or removed as appropriate.  The postholder will be expected to get buy-in from the trustees, developing the business case, launching, marketing and developing the relevant structure/content and providing support on grant applications and income generating projects where appropriate.
  • Engaging with partners – partners include Merton Council, Love Wimbledon, Merton Connected and the Merton Chamber of Commerce as well as members who have a wider role such as Wimbledon Guid and Merton Libraries and Schools. The postholder will be expected to maintain good relations with partners and develop new connections / partnerships where appropriate.
  •  Marketing and advertising – this will involve wider public engagement via leafleting , newsletters as well as exploring marketing and advertising campaigns eg placing editorials / ads with third party publications and websites.  This will include the review and update of our current ‘membership badge’, producing occasional flyers and other marketing collateral.
  • Networking – the postholder will be expected to track events in the Merton area, that are suitable to attend with / by trustees and make suggestions where appropriate of those we could / should attend.
  • Reporting to trustees – the postholder will be expected to attend trustee meetings and report as required to those meetings as well as assist with publication of information and attendance at the Annual General Meeting and on any wider policy development debates as appropriate.
  • Monthly Reports – The post holder will be expected to write up a monthly report of work and impact, in a timely manner, for the trustee meeting. The report will include membership status, group and user updates, events published and a general overview of your work over the month.

 

Salary £15-£20 per Hour
Application Process: A covering email and supporting CV with your background, skills and experience should be sent to recruitment@wimbledoncommunity.org
Contact Email: recruitment@wimbledoncommunity.org
Employer: Wimbledon Community Association
Hours: 21
Telephone: 07974 371812
Employer's Website: https://wimbledoncommunity.org/
Application Form:
Job Description File(s): https://wimbledoncommunity.org/wp-content/uploads/2023/12/WCA-Job-Description-Communications-Administrator-December-2023.docx
Additional Files:
Telephone:
07974 371812

Enquire about this job

Wimbledon Community Association Limited
c/o 66 Kings Road
Wimbledon
London SW19 8QW

Registered Charity No 1097305
Company Number 03825493

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