This is a full-time permanent role, working a flexible 5-day-per-week shift pattern Tuesday to Sunday to start in as soon as possible. Weekend working is essential.
Could Polka be looking for you?
• Would you want to champion the work of a specialist and unique national theatre for children?
• Do you love working in a public-facing venue or theatre and would prefer mainly daytime hours?
• Are you passionate about promoting excellent customer service and have a strong understanding of Health & Safety?
What would you be doing?
The Visitor Services Manager will play an important role as part of the Operations & Visitor Services team, working closely with the Head of Operations & Visitor Services, facilitating the efficient day to day running of our venue and shows. You will line-manage the Volunteer Coordinator (with their excellent team of volunteers), the Duty Managers and Visitor Services Attendants to ensure the highest standard of service that Polka can offer its various visitors. Polka welcomes audience members and visitors into our two theatre spaces, shop, café, outdoor and indoor play areas and garden. You will embody the ethos of Polka, working proactively to maintain a professional, welcoming and safe environment for our visitors and team members. You will proactively explore ways to maximise the customer experience, playing a key role in ensuring Health and Safety compliance.
We want to help people achieve their potential while working at Polka. We prioritise our mental health and the culture of working at Polka by having regular team days to share and learn from each other and a range of social events. We invest in our people through training opportunities which help us learn and understand more about working together.
Salary: £28,000 to £30,000 per annum depending on experience
Hours: full-time 35 hours per week (excluding an hour lunch break), normally within the hours of 8.30am to 6pm. You will work in a varying shift pattern over a 5-day working week between Tuesday and Sunday. Regular weekend work is required.
